Shipping, Refund and Return Policy

Returns

We are committed to our customers and want you to be happy! We are proud to provide one of the largest online selection of art designed to motivate and inspire you every day.

Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements – except if you have activated the “Dynamic” option for a specific product and have paid the applicable fees when placing your order, or in the event of damage prior to the product arriving to the shipping address.

Refunds

If the Return conditions are met and you have decided to return your product, after the product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

We provide Shipping with tracking to most locations around the America, Europe, Australia and around the world! We work with a broad production network, which allows us to produce and deliver orders locally for very little cost or free (if applicable).

Shipping times around the world vary based on your location. Here are our estimated delivery times from the day of purchase:

Canada: 7-10 Business Days
U.S.A: 7-10 Business Days
Continental US, Alaska and Hawaii: 10-14 business days
UK: 8-12 business days
Australia: 10-16 business days
EU: 10-16 business days
Rest of the World: 14 business days

Above times are estimates, and include handling time to prepare your order. Business days exclude weekends and holidays. Please refer to the delivery time specific to your shipping address that is presented during the checkout.

We currently ship with the following global shipping partners: FedEx, UPS, DHL, GLS, Canada Post, Royal Mail, Aramex, and Australia Post.

Sorry, we don’t ship to P.O. Boxes, please provide us with an alternative shipping address to ensure a successful delivery.

Tracking Your Order

Every order we ship includes a tracking link that shows progress of your delivery. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and an expected delivery date from the shipping carrier. If you don’t receive a shipping confirmation email within 7 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email hello@defferentarts.com and our support team will get back to you right away.

You can always track your order with the help of your tracking number and/or tracking number from the Track Order page.

Please note, tracking information will be shared with you as soon as the shipment is created, and it may take up to 36 hours for the shipping carrier to post a tracking update.

“Dynamics” Program

We are currently offering our customers the option to register their product(s) as “Dynamic” when placing the order. It enables the customers to receive a new product of their choice after a specified duration (i.e. 3 months). Providing that the new chosen product meets similar specifications and isn’t priced above the original product’s purchase price.

Moreover, certain conditions apply, such as: a. Paying for the processing fees initially when placing the order, b. Returning the original item in a good condition, meaning the item should not be broken or damaged when received, and c. Complying and collaborating with our staff in processing the new item according to the given instructions.

Late or missing refunds (if applicable)

If you were assured to receive a refund before an approximate date and the date has passed but you still haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@defferentarts.com

Exchanges (if applicable)

We only replace items if they are defective or damaged prior to arrival to the shipping address. If you need to exchange it for the same item, send us an email with all details and evidences at hello@defferentarts.com and send your item to the address mentioned at the bottom of this page.

Return Gifts

Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements for items that are received as gifts.

Shipping returns

To return your product, you should mail your product to our address located at the bottom of this page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Change of Address Request

To ensure that your order is delivered successfully, please make sure you provide us with the correct shipping address when placing your order.

We can change or update your shipping address within 24 hours after the order has been placed. Once your order has been shipped, we are unable to make any changes to your address or cease shipment, and you would need to contact the shipping carrier directly in order to make a change to your shipping address.

To change the shipping address for your order, please log in to your account and go to order management section to edit your order, if you are unable to do so, send us an email directly at hello@defferentarts.com.

Cancellation Policy

You may cancel your order within 24 hours of your purchase.

Cancellations after 24 hours will require you to return the undamaged merchandise to us in order to receive a full refund. We may not exchange or cancel your order after 24 hours, as it will have already gone into production.

Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.

To cancel your order, please log in to your account and go to order management section to cancel your order, if you are unable to do so, send us an email directly at hello@defferentarts.com.

Damaged Deliveries

In the rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:

Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
Write an email to hello@defferentarts.com.
Please include your full name and order number as it appears on your order confirmation email. Don’t forget to attach the photos and provide a brief summary of the issue.
After we receive your email, our support staff will respond to you within 48 hours.

Please note, if you use a forwarding shipping service to receive your order, we are not responsible for any damaged or stolen goods.

Lost Shipments

If you haven’t received your order, but tracking is showing it was delivered, we ask to please allow up to 36 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered, which unfortunately is beyond our control. We recommend contacting the shipping carrier directly to get immediate assistance regarding the shipping status of your order.

If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a “lost package” claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to hello@defferentarts.com and we will follow up with the shipping carrier to take care of the rest.

Unfortunately we cannot file a claim on your behalf if tracking shows a successful delivery by the shipping carrier, but we’ll do our best to make sure the experience is hassle-free.

Need help

Contact us at hello@defferentarts.com for questions related to refunds and returns. Our mailing address is: Sadat Alliance Corporation, 1400-90 Burnhamthorpe Road West, Mississauga, ON L5B 3C3 CANADA